Jun 17, 2013, 4:21 PM
   
Jun 17, 2013, 4:21 PM
   
Jun 10, 2013, 4:21 PM
Welcome to the Company!  If you are or have been a manager of people, you have probably experienced what is now called “onboarding” or the orientation and socialization of newly hired employees.
Jun 4, 2013, 4:21 PM
As Commander-In-Chief of all seventeen (yes, seventeen) branches of the military that were sworn to defend the borders of The People’s Democratic Republic of New Tommydonia (AKA: my half of the…
May 20, 2013, 4:20 PM
Listening tips from a once-terrible listener You and I probably don’t know each other. To give you a little insight into who I am as a person, here’s a list of three talents that just come naturally…
May 13, 2013, 4:20 PM
There is an old adage “don’t judge a book by its cover.”  Essentially, this parental favorite means we shouldn’t judge people or things by what they look like but rather how they act and behave since…
May 7, 2013, 4:20 PM
Yes, and first some background.  Several years ago, as part of a leadership seminar, I had the pleasure of participating in an improv training session.  There can be no doubt that improv is an art,…
Apr 30, 2013, 4:20 PM
When a new product is launched, who do you think learns about it first? If you said the external customers, you’d be wrong. Before the external customers ever hear about a new product, the INTERNAL…
Apr 22, 2013, 4:19 PM
What have we learned about creating/migrating training content to be used on mobile devices? With the advancement of mobile platforms (enhancements to smartphones and tablets), we are finding the…
Apr 16, 2013, 4:19 PM
I recently had the opportunity to attend the Medallia Institute Customer Experience Certification Workshop.  The workshop is intended for Program Managers, Analysts, Researchers, Customer Experience…

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