bio - damien bean

As Co-Founder of Orgwide, Damien Bean leads the effort to empower people globally by helping them find, discover and experience relevant career training online.  In this role, Damien oversees our financial and IT strategies and development of Orgwide Services.  Before taking his current position, Damien was Vice President of Corporate Systems at Hilton Hotels in the US.  In that position he lead the integration of the 400+ hotels and 75,000 team members associated with the purchase of the Hampton Inns, Doubletree Hotels, Embassy Suites and Homewood Suites brands. 

During his tenure, Hilton became one of the earliest adopters of this next generation web-based architecture amongst the Fortune 500.  In conjunction with re-engineering of Hiltons internal business processes, Damien championed the transition of Hilton's systems to an industry standard architecture.

Damien has long experience consulting at the highest levels of IT and executive management while at Deloitte Consulting and is a frequent and much-sought after author and contributor to relevant IT journals such as ComputerWorld, eWeek, and TechWorld.  He has also spoken at numerous technology venues, and was named to ComputerWorlds Premier 100 list of industry leaders for 2003.  He contributes as an active member to both Dells and Intels Customer Advisory Boards.  Damien holds a Bachelor of Arts degree in accounting and a Bachelor of Economics from the University of Adelaide in his native South Australia.  He earned his MBA in finance in addition to a Graduate Certificate in International Business from Loyola Marymount University in Los Angeles.

He is a Certified Public Accountant and a Certified Information Systems Auditor.

bio - jim hartigan

Jim Hartigan, Chief Business Development Officer and Partner joined the firm in April 2010 after nearly 30 years experience in the hospitality industry, including the last 18 as a senior executive with Hilton Worldwide. Jim is talented in driving change and business processes through the development of comprehensive strategies that streamline operations, drive brand awareness and preference, and increase customer satisfaction.

Jim’s last position was that of Senior Vice President – Global Brand Services where he provided strategic leadership and business development and support to the $22B enterprise of 10 brands and more than 3,400 hotels in 80 countries around the world. His team was responsible for ensuring excellence in system product quality, customer satisfaction, market research, brand management, media planning, and sustainability.

Jim’s team performed system quality assurance audits at more than 7,000 hotels every year for multiple brands around the world. They analyzed business needs and developed fact-based strategies based on customer data and insights and facilitate global brand training and distance learning through on-line and instructor-led programs. The sustainability group developed cost reduction strategies that provided energy, C02, water, and waste efficiency through various tracking and reporting tools. The marketing strategy team performed ROI analysis on the efficiency of current marketing spend and assisted with all future planning. Handle the negotiation, purchasing, and deployment of offline media to ensure best volume pricing.

In 2004, Hartigan was OrgWide’s first client. Together they streamlined a 12-day general manager course for the Hampton brand into a four-day online and onsite course launching online learning for Hilton. Hartigan’s partnership with OrgWide grew as the company rapidly became an industry leader in e-learning, surveys and communications.

bio - karen bean

Karen Bean, Vice President of Customer Service and Sales, has spent the last 25 years seeking out, assembling, documenting, and reinventing every sort of business puzzle one could imagine. Since 2006, she has ensured that Orgwide clients receive world-class service by working closely with their teams and our own internal production specialists and solutions consultants.

Currently, Karen focuses on providing operations standardization consulting to clients with geographically diverse workforces, migrating their policies and procedures into online formats, and communicating the changes to enhance success.  This work has directly supported the simplification of client's workflow steps driving significant efficiencies.

Karen’s love of data, documentation and databases was developed during 20+ years as a Certified Public Accountant, specializing in taxation and business reorganizations. During her tenure working in client service positions in both the foodservice industry (U.S. Foodservice, Albert Fisher) and public accounting firms (Arthur Andersen & Co., Deloitte & Touche), Karen was also responsible for the development of staff and client training and cross-functional marketing strategies.

Karen lives in California with her husband, two lovely daughters, and incredibly timid German Shepherd.

bio - tracy morrison

Tracy Morrison is the Manager of our Learning and Development Services and is responsible for managing, leading, and training our team of instructional designers in the planning, development, and delivery of engaging and effective scientifically-based eLearning and instructor-led learning experiences.

Prior to joining OrgWide Services in 2006, Tracy spent nine years working at St. Jude Children’s Research Hospital in Memphis, TN, a pediatric treatment and research facility specializing in childhood catastrophic diseases and cancer.  Her experience at St. Jude was focused in the Department of Information Technology Services where she reported directly to the Chief Information Officer and provided support to all members of the ITS Leadership Team.  Tracy’s responsibilities required extensive interaction with ITS staff for gathering requirements, definitions, business process flows, project management, technical documentation, and training requirements.

Tracy lives in Collierville, TN with her husband and three daughters. 

bio - tommy taylor

Tommy Taylor is fond of words. A few years after graduating from the University of Tennessee at Knoxville with a degree in English, Tommy began putting his love of words to some good use when he joined the OrgWide Services team in August of 2005. Since then, he has leveraged his writing and instructional design skills to assist clients with the development of highly effective eLearning and communications assets for various industries, ranging from logistics to medicine.

Bored with the English language, Tommy is currently pursuing a second degree in Spanish at Portland State University in always-sunny Portland, OR. When he’s not busy creating top-notch eLearning and communications assets, Tommy volunteers as an English tutor for immigrant middle school students. He also loves running, playing the drums, and exploring the Pacific Northwest with his wife Erin and dog Rufus.

bio - laura ingle

Laura is a Sr. Instructional Designer of our Learning and Development Services department and is responsible for planning, development, and delivery of engaging and effective scientifically-based eLearning and instructor-led learning experiences.  Practicing sound instructional design principles and standards with emphasis on engaging, interactive flash development, Laura has accomplished completion of over 35 eLearning projects over the past 3 years. Projects are focused on application-based training, customer service skills, brand culture, human resources, sales, and food and beverage.

Her creative skills include Flash development with highly engaging experiences including animated elements, transitional effects, and hands-on interactive engagement. Other creative skills include graphic design and video post production development. 

Prior to joining OrgWide Services in January 2007, Laura was employed with an oil and gas operator, Riddle Engineering Corp. in Corpus Christi, Texas, where she worked as an engineering tech and executive assistant to the president of the company. Before that she managed a computer service company, Computer Nerdz, where she trained all existing and new employees as well as developed training manuals for application and procedural skills. 

Laura brings more than 20 years combined experience in customer service, public relations, computer service and training, and management. Laura lives in Corpus Christi, Texas with her husband and two girls.

bio - eric hinderhofer

Eric Hinderhofer is truly a visual person. After graduating from The University of Memphis with a degree in Marketing, Eric was contacted by Orgwide Services to help get the business off the ground shortly after the company was formed.   He played a key role in landing the company’s first client and helped Orgwide by doing everything from making coffee to programming the earliest of Orgwide’s online Flash-based training. It wasn’t long before the founders of Orgwide noticed that Eric had an eye and talent for designing stimulating graphics and simulations. They threw him into the world of multimedia design and he hasn’t looked back since. He brings creativity to a wide variety of projects and helps Orgwide develop captivating courses, presentations, and communication materials by adding everything from still graphics to animation to live action video. He is all things multimedia.

When Eric isn’t manipulating the visual world, you can find him traveling, cooking, running, biking, photographing or attempting to surf the waves of his hometown in Charleston, South Carolina.

bio - liz giovannini

Liz Giovannini wears two hats with OrgWide. She is Senior Communications Consultant and a member of the Business Development Team.

Liz joined OrgWide in 2006, with extensive experience in the strategic planning of internal and external communication projects for a variety of companies ranging from Fortune 500 companies and government organizations to small businesses and individuals.  Her specialty is the development and implementation of communication plans for the launch and reinforcement of new service initiatives for the hospitality and food production/food service industries.  Of particular note was her partnership with Hampton Inns as they planned and launched their 2004 rebranding exercise, Make It Hampton, to its more than 1,400 hotels. (Make It Hampton delivered over four million changes and sparked a revolution in the hospitality industry.) Liz led communication teams as they developed and implemented a communication strategy for pilot testing and the ultimate release of Hampton’s On the House^® Hot Breakfast and Cloud Nine Bedding. She continues to consult on regular updates to the project’s core products and services and in the launch of new initiatives.

 Prior to her work with Hampton and the other Hilton brands, Liz independently produced communication assets in a variety of formats including print, video, satellite television broadcasts, Webcasts, and large-scale corporate management meetings.   Currently, Liz is consulting with Hilton Worldwide as they overhaul all of their brands’ operating and construction standards in an effort to streamline communication with their franchisees, internal teams and supplier partners.

 A fanatical needle worker, Liz lives in central Arkansas with her husband, Pete, and their daughters, Ashleigh and Anna, three Miniature Schnauzers and three cats.

bio - david kinard

David Kinard enjoys putting ideas and people together. He has a passion for customer service and satisfaction in sales, marketing, and business development of OrgWide’s online training, surveys and communication services.

David has a unique and practical combination of experiences and skills. Before joining Orgwide in 2006, he organized homeland security/threat management seminars and developed bioterrorism and hazard mitigation plans for Texas governmental agencies.

A Native Texan, David is a Masters graduate of Texas A&M University and is a US Army and Vietnam Veteran. Most of his career has been spent directing programs addressing multidisciplinary research, education, and promotion initiatives to develop product markets, improve raw material quality, and obtain regulatory approvals for a national agricultural trade association representing food/feed product manufacturers and their customers.

David and his family reside in Memphis, TN, and on their historic farmstead in Central Texas that was passed down from pioneer settlers who received a Spanish Land Grant in the early 1800’s.

bio - tom tutt

Tom Tutt is the Manager of Customer and Project Support. Tom provides technical hardware and software support for OrgWide employees and also manages the Help Desk operations for our clients. He is able to analyze systems, determine problem areas and identify appropriate problem resolution procedures. 

Tom joined OrgWide in 2007 with over 27 years experience in computer systems management. Prior to joining OrgWide, Tom worked for First Mercantile in Memphis, TN for 27 years. First Mercantile, a wholly-owned subsidiary of Massachusetts Mutual Life Insurance Company, provides nationwide administration of qualified corporate retirement plans with $4.2 billion in assets under management. While at First Mercantile, Tom held the position of Network Services Manager and also served as the Administrative Accounting Manager for the first 11 years. 

Tom holds a Bachelor of Business Administration degree in accounting from the University of Memphis.  Collierville, TN is the home of the “TuttNation”, Tom and his wife Karen with “extended” visits from four daughters, two sons and six dogs.

bio - liz castellaw

Liz Castellaw, Manager, Survey and Testing Services and charter member of the OrgWide team, has been an integral part of the business since it first opened its doors in 2004. Since then, Liz has contributed to the success of virtually every aspect of the business with her versatility and diverse set of skills. In addition to her current role, Liz has officially held the titles of Manager of Customer Support and Manager of Talent Management. However, ask anyone else on the team and they’ll agree: Liz’s contributions far exceed her duties as a manager. Her experience and knowledge of the intricacies of this business make her the one to call when the going gets tough.  

Prior to joining OrgWide Services, Liz worked as a consultant for RFTaylor & Company, where she partnered with clients to assist in improving their training materials, in addition to offering software and general communications consultations. Liz holds a Bachelor of Arts from the University of Memphis and a Master of Business Administration from Union University. 

When she’s not saving the world from her desk at OrgWide, Liz keeps plenty busy with her two daughters, husband, and two dogs from her home in Collierville, TN.

bio - tiffany deshazo

Tiffany is a meticulous writer/editor/communicator who believes ‘it is all in the details’. She is dedicated to seeing each project completed thoroughly and in a timely manner. She manages the production of multiple, weekly publications, serves as chief editor on all projects and is experienced in developing newsletter content and design.

As a self-proclaimed ‘word nerd’, it makes sense that she enjoys crossword puzzles and that her favorite game is CatchPhrase. Tiffany adores travelling. Her last count of countries she’s been to was 14, with several repeat visits. She also loves big dogs, reading good fiction and spending time outside, preferably backpacking.

Tiffany graduated from the University of Memphis with a Bachelor’s degree in English, concentrating in technical and professional writing.

In addition to working at Orgwide, she also teaches two high school literature classes once a week. She currently lives in Cordova, TN, with her husband Wil.

bio - kate berg

Kate Berg, Manager Communications and Messaging, joined the Orgwide Service team in 2006 with previous experience in managing the publication and design of more than 26 print, online and e-mail publications. From concept to completion, Kate helps clients develop the right message and graphics to best communicate to their audience. Combining her editing and graphic design experience, she also leads in the creation of many manuals, guides and informational pieces. Kate lead Orgwide’s rebranding efforts in 2008 and continues to support our business development team.

Kate holds a Bachelor of Arts from Oklahoma Baptist University. Prior to joining the Orgwide team, Kate was the Managing Editor at Bellevue Baptist Church where she was responsible for message and promotional concept development. Kate also worked with the Development Office of Oklahoma Baptist University implementing their Annual Fund campaign and assisting with Homecoming activities.

Kate lives in Rogers, AR with her husband and daughter. Since moving to Arkansas in 2008, Kate and her family have discovered a love for the Ozark mountains surrounding their home and look forward to spending any free time exploring. Kate is also passionate about photography and cooking. Most Saturday mornings you will find her exploring one of the local farmer’s markets with her camera in one hand and her market basket in the other.