Dec 5, 2013, 4:38 PM
“If you're not sure where you are going, you're liable to end up someplace else.” -Robert F. Mager    How many times have you been asked to develop a training program to correct an issue with performance?  Have you ever been asked to create a learning experience to bridge a gap between existing performance and desired performance with little information as to why the gap exists in the first place?

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